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Quality Management (QMS) for Airlines (Classroom, 4 days)


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Quality Management Systems (QMS) lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives so that you can establish quality management practices within your operations.

Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit review through practical exercises.

Course details

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Entry-level and Professional
Prerequisites: Participants should have some industry experience and a basic understanding of quality regulations

What you will learn

This course will help you to:

  • Understand the quality requirements of key regulatory bodies and national authorities such as ISO, EASA, FAA and JAR
  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Prepare yourself for further specialization and training in QMS implementation

Who should attend

This course is designed for airline and ground service provider staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers

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Additional information

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