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Simplifying the Business while providing passengers with personalized choice of products and services
Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We’re adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
Join us in San Diego 15-17 Oct to discuss innovation and trasformation in Distribution, Customer Experience & Airport Design
In his State of the Industry address, Tony Tyler shared his reflections on the 100th anniversary of civil aviation
Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .
Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Entry-level and Professional
Upon completing this course you will be able to:
Download full profile (pdf)
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step towards earning an IATA Diploma in:
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Request in-company training
Send us an email or contact the salesperson in your region by phone or fax.
Register for a scheduled course
Select a session from the below list to get started. Register early and save up to 20%! The discount will be made automatically at time of payment.
This class is offered in cooperation with Kenya Airways. The
regional price applies to residents of Kenya,
Tanzania, Uganda, Ethiopia and Somalia.
For more information and to register, please contact:
Tel: +254 020 6422000 or +254 020 6422852
London Training Center information
This course is delivered in partnership with:
© International Air Transport Association (IATA) 2014. All rights reserved.