DescriptionContent OverviewPrices & Registration
Drive a culture of excellence around customer service and communication.
This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.
Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations
Download full outline (pdf)
Understand the principles of customer service excellence
Introduce a customer service program leading to the creation of a quality service culture throughout the organization
Focus on customer satisfaction
Evaluate current customer processing tools, e-services and social media applications
Airport Terminal Managers and Supervisors
Airport Terminal Service Providers