Skip to main content

Test Home
You & IATA


You are here: Home » Training » Search Courses

Airport Customer Service (Classroom, 3 days)

DescriptionContent OverviewPrices & Registration

Drive a culture of excellence around customer service and communication.

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

Course details

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

What you will learn

  • Understand the principles of customer service excellence
  • Introduce a customer service program leading to the creation of a quality service culture throughout the organization
  • Focus on customer satisfaction
  • Evaluate current customer processing tools, e-services and social media applications

Who should attend

  • Airport Terminal Managers and Supervisors
  • Service Managers
  • Airport Terminal Service Providers
  • Airline Managers


Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.