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Airport Operations - Advanced (Classroom, 5 days)


Este curso también es dado en Español.

DescriptionPrices & Registration

About

Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

Next class

Sep 22 - Sep 26, 2014 - Canada, Montreal (IATA)


1 additional class is scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Use proven techniques o improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course content

Overview

  • Elements of airport master planning
  • Managing the environment
  • The future of airports

Operations

  • Airport as an operational system
  • Airport emergencies
  • Airport security
  • Safety management system for airports
  • Extreme weather operations
  • Collaborative airport decision making

Management

  • Airside concessions
  • Customer service
  • Relations with airlines
  • Training requirements
  • Passenger facilitation

Download full outline (pdf)

Activities

  • Exercises
  • Final examination

 Insight into this course - video

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional info

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Who should attend

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Subject areas

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Additional information

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