Main IATA navigation

Airport Operations - Advanced (Classroom, 5 days)

Este curso también es dado en Español.

DescriptionPrices & Registration
Did you know that in the past 3 years, 371 participants from 53 countries have taken this course with IATA?


Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Join the 615 Airport professionals from 77 countries who have upgraded their skills with this training since 2010.

Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

Next class

Jul 24 - Jul 28, 2017 - Canada, Montreal (IATA)
1 additional class is scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Use proven techniques to improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course content


  • Elements of airport master planning
  • Managing the environment
  • The future of airports


  • Airport as an operational system
  • Airport emergencies
  • Airport security
  • Safety management system for airports
  • Extreme weather operations
  • Collaborative airport decision making


  • Airside concessions
  • Customer service
  • Relations with airlines
  • Training requirements
  • Passenger facilitation

Download full outline (pdf)


  • Exercises
  • Final examination

Insight into this course - video

Who should attend

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Prerequisites: Participants should have prior knowledge of airport business and operations

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Subject areas

Find related courses:

Need Help?

Contact us

Our mission is to represent, lead and serve the airline industry

Additional information