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Airport Operations - Advanced (Classroom, 5 days)

Este curso también es dado en Español.

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Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

Next class

Sep 22 - Sep 26, 2014 - Canada, Montreal (IATA)

1 additional class is scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Use proven techniques o improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course content


  • Elements of airport master planning
  • Managing the environment
  • The future of airports


  • Airport as an operational system
  • Airport emergencies
  • Airport security
  • Safety management system for airports
  • Extreme weather operations
  • Collaborative airport decision making


  • Airside concessions
  • Customer service
  • Relations with airlines
  • Training requirements
  • Passenger facilitation

Download full outline (pdf)


  • Exercises
  • Final examination

 Insight into this course - video

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional info

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Who should attend

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Subject areas

Find related courses:


Additional information

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