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Airport Operations - Advanced (Classroom, 5 days)


Este curso también es dado en Español.

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About

Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

Next class

Feb 16 - Feb 20, 2015 - Netherlands, Amsterdam (IATA)


4 additional classes are scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Use proven techniques to improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course content

Overview

  • Elements of airport master planning
  • Managing the environment
  • The future of airports

Operations

  • Airport as an operational system
  • Airport emergencies
  • Airport security
  • Safety management system for airports
  • Extreme weather operations
  • Collaborative airport decision making

Management

  • Airside concessions
  • Customer service
  • Relations with airlines
  • Training requirements
  • Passenger facilitation

Download full outline (pdf)

Activities

  • Exercises
  • Final examination

 Insight into this course - video

Who should attend

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Prerequisites: Participants should have prior knowledge of airport business and operations

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields.  More

Subject areas

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Additional information

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