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Airport Operations for the Leadership & Management Training Program

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Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.

This training program combines IATA's Airport Operations course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Course format: This is a distance-learning program requiring 75 hours of self-study for the IATA course plus additional time for the HMM modules.

What you will learn

Upon completing this course you will:

  • Know the history of aviation and understand the role airports play in the economy
  • Discover the various airport customers and partners
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Key topics

IATA course content

  • Operational functions of the airport
  • Rescue, fire fighting and other support services
  • Airport issues and challenges
  • The future of airports
  • Technological developments
  • Harvard ManageMentor modules

HMM access

This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.

HMM offers the following on-demand features to help you achieve more on the job:

  • Concise lessons and tools for fast and effective learning
  • Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
  • Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
  • Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
  • Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
  • Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders

HMM module content

Who should attend

This course is recommended for:

  • Recently appointed airport staff
  • Travel industry staff
  • Newcomers to the industry

Certificate awarded

You will receive an IATA certificate upon successful completion of the IATA exam.

An HMM certificate of completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM platform.

Upon successful completion of the 10 required HMM modules and the IATA Airport Operations course, contact us to claim your IATA Leadership and Management Diploma.

This course is a step toward earning an IATA Diploma in:

Subject areas

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Additional information

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