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Total Quality Management (TQM) for Airports (Classroom, 5 days)

DescriptionContent OverviewPrices & Registration

Airports interact with a wide range of customers and it is important to have the correct processes in place to ensure a positive customer experience. During this course learn how you can improve organizational effectiveness in an airport environment by progressively changing attitudes, practices and structures. Gain the skills you need to promote a quality culture throughout your organization, and understand the benefits of providing a sustainable quality and cost profile of customer services.

Course details

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations.

What you will learn

Upon completing this course you will have the skills to:

  • Develop a customized TQM strategy and quality culture for your airport
  • Manage your operations with a systematic process-based approach
  • Increase team coordination and customer satisfaction
  • Implement the Six Sigma methodology in your organization

Who should attend

This course is recommended for:

  • Airport Managers
  • Quality Managers and Officers


Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.