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Human Factors in Aviation (Classroom, 5 days)

Este curso también es dado en Español.
il corso è anche consegnato in italiano

DescriptionPrices & Registration
Did you know that in the past 3 years, 713 participants from 69 countries have taken this course with IATA?


The study of human factors is about understanding human behavior and performance. When applied to aviation operations, human factors knowledge is used to optimize the fit between people and the systems in which they work in order to improve safety and performance. Gain a comprehensive overview of the effect and management of human factors in aviation with this foundation course.

After completion, you may choose to do more specialized courses on Fatigue Risk Management Systems (FRMS), Threat and Error Management (TEM), Crew Resource Management (CRM) and Team Resource Management (TRM).

Course format


  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Aug 14 - Aug 18, 2017 - Switzerland, Geneva (IATA)
5 additional classes are scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Be knowledgeable about the history, theories and scientific findings of human factors in aviation
  • Demonstrate new decision-making and social skills to better manage the prevention or consequences of human error in your job
  • Help improve safety and efficiency by reducing and managing human error made by individuals and organizations

Course content

  • The effect of human factors on performance
  • Managing safety through ICAO’s Safety Management System (SMS) supported by safety culture
  • The relationship between human factors, safety and efficiency
  • The role of human factors in system design, operations, management and safety
  • History and definitions of human factors
  • Practical implications of human factors in managing organizations
  • Models of human factors analysis:
    • Software, Hardware, Environment and Liveware (SHEL) model
    • James Reason’s human error theory
    • Human Factors Analysis and Classification System (HFACS) model
  • Performance limitations
  • Fatigue and stress and how to manage them
  • Human information processing
  • Models and methods of human error analysis
  • Threat and Error Management (TEM)
  • Applying human factors to operational situations
    • Crew Resource Management (CRM)
    • Team Resource Management (TRM)
    • TRM for Air Traffic Management (ATM)
    • TRM training content
  • Communication and overcoming barriers to effective communication
  • Aviation employee competencies
  • Core competencies and competence management
  • The US professionalism approach

Download full outline and schedule


  • Many exercises and real life examples
  • Written examination

Who should attend

This course is recommended for:

  • All aviation roles especially safety-critical ones
  • Pilots, flight crew, airline managers and operational staff
  • Air traffic controllers and ANSP management
  • Civil aviation authority, airport and aircraft maintenance staff

Recommended level

  • Professional and Management

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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