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Management of Aviation Quality and Service - Civil Aviation (Classroom, 5 days)

Este curso también es dado en Español.

DescriptionContent OverviewPrices & Registration

Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.

Course details

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: All levels
Prerequisites: None

What you will learn

Upon completing this course you will be able to to:

  • Understand the key processes of a quality system and its implementation
  • Develop a quality culture to increase customer satisfaction
  • Apply quality and service best practices in aviation 
  • Reduce costs using quality principles
  • Understand the relationship between the ISO 9001: 2008 model and JAA and FAA quality standards

Who should attend

This course is recommended for:

  • Air Navigation Service Providers
  • Civil Aviation Authorities
  • Airports
  • Airlines - in particular flight operations, ground operations and maintenance managers and supervisors 


Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.