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Baggage Claims and Proration (Classroom, 3 days)


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About

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and process that airlines have to follow, including recently updated IATA Resolution and new profiles. Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this course will help you better understand the essentials of the baggage proration process.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor
  • Student performance will be based on an examination

Prerequisites

  • Participants should have prior knowledge of lost and found and baggage tracing functions
  • Recommended level is Management and Priofesional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Jul 30 - Aug 01, 2018 - Chile, Santiago (IATA)
Register
1 additional class is scheduled. See all

What you will learn

Upon completion of this course you will be able to:

  • Stay current on the latest updates of the IATA Resolutions (valid as of June 2016)
  • Apply decision making skills to the claim request based on appropriate sources
  • Identify the first needs expenses
  • Apply correct pro-rate invoicing steps
  • Identify the rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air
  • Handle delivery charges

Course content

  • Fraud prevention
  • Forwarding mishandling baggage rules
  • Profiles of typical interline baggage claims
  • Proof of fault
  • Different delayed, lost, pilferage and damage pro-rate cases
  • Warsaw and Montreal Convention for international carriage by air related to baggage claims
  • Development on standard baggage pro-rate notice

Download the course outline

Activities

  • Case studies

Who should attend

This course is recommended for:

  • Baggage claim officers
  • Proration officers
  • Airline customer service officers involved in baggage claims

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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