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Baggage Handling Services and Systems (Classroom, 3 days)


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Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. 

Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze various service concepts based on different airline models and how to apply them at the check-in, ramp and baggage claim.

Course details

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: None

Download full outline (pdf)

What you will learn

Upon completing this course you will be able to:

  • Identify main problems in your baggage handling
  • Analyze the impact of mishandled baggage for stakeholders
  • Measure the performance of a handling system at an airport or outstation
  • Improve baggage handling processes and infrastructure
  • Identify planning requirements and airport infrastructure improvements
  • Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Who should attend

  • Airport Operations Managers
  • Station Managers
  • Baggage Handling Supervisors
  • Airport Development Specialists

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Additional information

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