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Baggage Handling Services and Systems (Classroom, 3 days)


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About

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. 

Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: None

Next class

Nov 11 - Nov 13, 2014 - Netherlands, Amsterdam (IATA)


4 additional classes are scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Identify main problems in your baggage handling
  • Analyze the impact of mishandled baggage for stakeholders
  • Measure the performance of a handling system at an airport or outstation
  • Improve baggage handling processes and infrastructure
  • Identify planning requirements and airport infrastructure improvements
  • Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

Course content

  • Airport types and airline requirements
  • Processes within passenger terminal operations
  • Operating characteristics of Baggage Handling Systems (BHS)
  • Lost and mishandled luggage
  • Slow processing
  • Infrastructure planning and processes
  • Measuring efficiency and performance
  • Managing baggage handling teams
  • Outstation operations and control
  • Improving existing systems and processes
  • Contingency towards uninterrupted services
  • Future developments in BHS

Download full outline (pdf)

Activities:

  • Case studies
  • Final exam

Who should attend

  • Airport Operations Managers
  • Station Managers
  • Baggage Handling Supervisors
  • Airport Development Specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Subject areas

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Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.