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BSP and BSPLink Training for Airlines in Africa (Classroom)

DescriptionPrices & Registration


Designed for airlines participating in IATA Billing and Settlement Procedures (BSP) and Airline General Sales Agents (GSAs), learn more about local BSP and Governance, and the latest enhancements or functionalities in BSPLink. During the workshop, you will gain a good understanding of how you can maximize your efficiency when managing back-office reconciliations, how to interpret reports, understand BSP processes, and how to use BSPLink as a vital resource for information.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 1.5 days (12 hours) of instruction delivered by an official IATA Instructor.


  • No prior knowledge of the program or the tools is required
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company.

What you will learn

Upon completion of this course you will be able to:

  • Define Billing and Settlement Procedures (BSP) processes and understand local financial criteria and requirements
  • Use common terms and decode abbreviations
  • Locate and interpret the reporting calendar and billing reports
  • Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
  • Perform all procedures related to document refunding and voiding
  • Process credit card payments
  • Investigate the status of BSP transactions and handle remittance procedures
  • Manage agency credit and debit memos
  • Minimize errors, adopting best practices in agency reporting, remittance and BSPlink

Course content

  • IATA BSP and BSP language
  • Starting and running an Agency under the local criteria
  • BSPlink functionalities
  • BSP standard traffic documents, Agency Debit Memo (ADM) and Agency Credit Memo (ACM) procedures
  • BSP agent billing reports and procedures
  • BSP agent remittance and settlement procedures
  • BSP calendar, disputing and irregularity procedures
  • BSP agent best practices and common solutions

Download the course outline

Who should attend

This course is recommended for:

  • Airline BSP agents
  • General sales agents (GSAs)
  • Accountants, finance and back-office staff

Certificate awarded

An IATA BSP and BSPlink Training Certificate is awarded to participants upon successfully passing an assessment

Additional information

About IATA Classroom Training

We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More


Our mission is to represent, lead and serve the airline industry

Additional information