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BSP Standard Documents and Procedures (eLearning)

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Minimize costs through a better understanding of ticketing authority and the traffic documents used in BSP. This e-learning module is part of a six-module course: IATA BSP Essentials for Travel Agents.

What you will learn

Upon completing this course you will have the skills to:

  • Use BSP standard documents and identify the Ticketing Authority's purpose
  • Handle BSP refund notices and refund applications
  • Understand ADMs and ACMs
  • Analyze the resolutions and responsibilities for credit card payments

Key topics

  • Ticketing Authority
  • BSP Refunds
  • ADMs and ACMs
  • Document enquiry

Who should attend

This course is recommended for:

  • Accountants
  • Travel agents
  • Finance staff members
  • Back-office personnel

Additional information

The estimated time for completing the course is less than two hours. After completing the training module, users will write an online review test to earn a letter of completion from the IATA Training & Development Institute.  Please note that each module license/access is good for a maximum of 6 months.

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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