Skip to main content

Test Home
You & IATA

Search

You are here: Home » Training » Search Courses

Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)


DescriptionContent OverviewPrices & Registration

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).

Course details

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

What you will learn

Upon completing this course you will be able to:

  • Develop customer satisfaction and comparative customer value strategies
  • Create and manage a customer service plan

Who should attend

This course is recommended for:

  • ANS providers
  • Civil Aviation Authorities

ADVERTISEMENT




Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.