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Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)


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About

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

Next class

There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company.


What you will learn

Upon completing this course you will be able to:

  • Develop customer satisfaction and comparative customer value strategies
  • Create and manage a customer service plan

Course content

  • Customer service management issues
  • Managing and measuring ANS performance
  • Planning a customer service operation
  • Developing customer service strategies
  • Team work exercises

Who should attend

This course is recommended for:

  • ANS providers
  • Civil Aviation Authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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Additional information

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