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Cargo Introductory Course for the Leadership & Management Training Program

DescriptionPrices & RegistrationExam Schedule


With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

This training program combines IATA's trusted Cargo Introductory Course course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Course format: This is a distance learning course.

  • This course requires between 160 - 200 hours of study, to be completed in 18 months.

What you will learn

Upon completing this course you will have the skills to:

  • Identify air cargo terms and expressions
  • Control and maximize the use of space in aircraft holds
  • Understand aircraft routings and industry manuals such as TACT and OAG World Airways Guides
  • Apply basic rating principles and state and operator variation
  • Follow IATA standards to accept cargo and complete documents and improve customer service
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Key topics

IATA Cargo Introductory Course content

  • Air Waybill completion and basic rating
  • The operation of freight forwarders
  • The operation of airline cargo units
  • IATA geography, TACT, AOG, and other cargo manuals
  • Basic Cargo procedures

HMM access

This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.

HMM offers the following on-demand features to help you achieve more on the job:

  • Concise lessons and tools for fast and effective learning
  • Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
  • Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
  • Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
  • Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
  • Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders

HMM module content

Who should attend

This course is recommended for:

  • Newcomers to the industry
  • Cargo agent and air freight forwarder sales and marketing staff
  • Airline and manufacturer sales, reservations, and acceptance staff
  • Junior-level managers at cargo agents, airlines, and manufacturers

    Certificate awarded

    • You will receive an IATA Diploma upon successful completion of the IATA exam.
    • An HMM certificate of completion is awarded for each module, provided you obtain a passing grade of 60%. You may track your progress within the HMM platform. A special distinction is awarded to participants obtaining a grade of 90% or higher.
    • Upon successful completion of the 10 required HMM modules and the IATA Cargo Introductory course, contact us to claim your IATA Leadership and Management Diploma.

    This course is a step toward earning an IATA Diploma in:

    Additional information

    Exam information

    IATA Exam

    • Exam Delivery Method: Supervised exam in IATA Exam location. Physical Attendance is required. Depending on exam venue availability online exams are available. Please read the General Information on Distance Learning Exams.
    • Exam Format: Multiple Choice questions, Closed Text Book, the TACT and OAG training editions are required during the exam
    • Number of questions: 100
    • Time Allowance: 3 hours
    • Passing Grade: 60 correct answers
    • Distinction Grade: 90 correct answers
    • Number of exam attempts: 2
    • Course edition applicable for the Exam: Please refer to this page

    Harvard ManageMentor Exam

    • Exam Delivery Method: Online assessment
    • Exam Format: Multiple-choice questions
    • Number of Questions: 10 or less per HMM module
    • Time Allowed: The assessment can be retaken as many times as you need to pass
    • Passing Grade: You must score at least 70% on the assessment.
    • Certificate Awarded: A Harvard ManageMentor Certificate is awarded for each HMM module upon successful completion of the assessment

    Important notice:

    • Please print OAG and TACT training edition.
    • This print-out will only be allowed in the exam if there are no remarks or additional prints included in the print-out.

    iPad package
    Select any 4 of the 8 available Aviation IATA Courses in eTextbook format and receive them with a free iPad. Learn more

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