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Cargo Skills and Procedures (Classroom, 5 days)

Este curso también es dado en Español.

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Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Operating procedures in the air cargo field may seem complex in terms of the methods used for the handling or air cargo. This is a step-by-step training course that will provide you with a solid cargo knowledge, skills and capabilities, leading to a more efficient working environment

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Entry-level and Professional
Prerequisites: None

Next class

Mar 14 - Mar 18, 2016 - United States, Miami (IATA)

10 additional classes are scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Identify air cargo industry terms and expressions
  • Understand specific country and carrier regulations and the use of IATA’s TACT manual
  • Accept cargo consignment and utilize the procedures involved in handling special cargo
  • Gain knowledge of the condition of carriage
  • Complete an air waybill to IATA standards
  • Apply basic rating principals
  • Deliver consistent quality of service to customers

Course content

  • Overview of air cargo industry regulations
  • World geography and calculation of transportation times
  • Aircraft structure, layout, limitation, and Unit Load Device (ULD) Handling facilities
  • Procedures: booking, acceptance, shipment documentation, export/import documentation, delivery, tracing
  • Special load overview: live animals, perishables, human remains, high value and dangerous goods
  • Cargo documentation: air waybill, house air waybill, flight manifest, shipper’s letter of instruction
  • Basic rating: general cargo rates, specific commodity rates and class rates
  • Carrier’s liability and valuation
  • Customer service skills

Download full outline (pdf)


  • Group exercise to simulate cargo processes from booking to delivery
  • Customer service exercises
  • Final examination

Who should attend

This course is recommended for:

  • Cargo operations and ground handling staff
  • Station managers
  • Shippers, cargo agents, consolidators, freight forwarders and other agencies involved in the transport of cargo
  • Cargo instructors and instructional designers responsible for cargo training

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information

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