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Change Management (Classroom, 3 days)

DescriptionPrices & Registration
Did you know that in the past 5 years, 62 participants from 21 countries have taken this course with IATA?


Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants are required to complete a questionnaire prior to the course describing their change project or issue, its impact and status
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

May 16 - May 18, 2018 - Singapore, Singapore (IATA)
2 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Develop a change strategy focusing on the people side of change
  • Work with a simulation to identify key issues, create and implement a change plan
  • Create buy-in and readiness for change
  • Develop a personalized change leadership development plan
  • Obtain coaching on your change leadership style and strategy

Course content

  • Characteristics of effective change teams
  • Personalized leadership assessment
  • Coaching and personalized development plans
  • Building a case for change
  • Leveraging resistance to change

Download the course outline

Who should attend

This course is recommended for:

  • Directors
  • Managers
  • HR managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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