Communication is an essential skill for conducting business, especially in the international context of aviation. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences, explore different methods of communication, and teach you how to transfer information clearly and concisely according to the needs of your audience.
Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.
The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.
|Aug 21 - Aug 25, 2017 - United Kingdom, London (IATA)
3 additional classes are scheduled. See all
What you will learn
Upon completion of this course you will be able to:
- Communicate effectively in a multicultural environment
- Actively listen and observe others
- Increase your self-awareness of how you communicate and are perceived by others
- Measure outcomes of communications
- Plan a communication strategy and messages
- Facilitate meetings and influence others to reach consensus
- Active listening
- Your social style
- Communication planning
- Cultural differences and communication
- Structured and engaging presentations
- Constructive feedback
Download full outline and schedule
Who should attend
This course is recommended for:
- Professionals of all levels who want to enhance their communication skills and maximize their performance.
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More