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Effective Communication Skills (Classroom, 5 days)

Este curso también es dado en Español.
Ce cours est aussi dispensé en français.

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Improve your communication and presentation skills in a multicultural environment.

Communication is an essential skill for conducting business, especially in the international context of aviation. During this course improve your understanding of cross-cultural differences, explore different methods of communication, and learn how to transfer information clearly and concisely according to the needs of your audience.

Did you know that 55% of communication is body language? Learn how to increase your self-awareness in order to understand your current level of communication with others. Gain practical skills to improve your inter-personal communication through in-class exercises, presentations and feedback from your peers.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Intermediate
Prerequisites: None

Next class

Jul 11 - Jul 15, 2016 - Singapore (IATA)

2 additional classes are scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Deliver structured and engaging presentations
  • Communicate in a multicultural environment
  • Give and receive constructive feedback
  • Actively listen and observe others
  • Increase your self-awareness of how you communicate and are perceived by others

Course content

  • Self-awareness
    • The Johari Window
    • Active listening
  • Feedback
    • FICS (Facts, Impact, Consequences, Suggestion)
    • BOOST (Balanced, Objective, Observable, Specific, Timely)
  • Presentations
    • Preparation and the purpose statement
    • Spicing up your presentation and using aids
    • Understanding and improving body language
    • SMART objectives (Specific, Measurable, Achievable, Realistic, Time)
    • WIIFM (What’s In It For Me)
  • Written communication
    • Being audience-centric
    • Power of plain language
  • Cultural differences and classification
    • Low context versus high context
    • Monochronic versus polychromic
  • Social styles: analytic, driver, amiable, expressive
  • Internal communication
  • Negotiations and conflict management
  • Activities
    • Role play
    • Presentations
    • Practical exercises and icebreakers

Download course outline (pdf)

Who should attend

This course is recommended for:

  • Sales and marketing staff
  • Customer service representatives
  • Public relations professionals
  • Government officials

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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