Learn strategies to prevent error at all phases of flight through the optimization of people, resources, equipment and procedures.

Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the number of accidents.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Intermediate and Advanced
Prerequisites: Participants must have a basic understanding of airline flight operations concepts

Download full outline (pdf)

Upon completing this course you will have the skills to:

• Develop strategies to manage threats and errors and minimize their consequences
• Address the challenges of the human-machine interface and associated interpersonal activities
• Apply the Threat and Error Management  model to improve safety systems
• Learn techniques to facilitate CRM-TEM training sessions
• Improve cabin crew communication and cooperation

This course is recommended for all mid-level to senior management airline staff involved in:

• Flight operations
• CRM/TEM training
• Flight safety and human factors

Threat and Error Management (TEM)

• Identifying operational threats 
• Applying CRM countermeasures 
• Management of air crew capacity and workload during flight phases

Improving the team climate

• Leadership styles and best practices
• Conflict management procedures

Planning

• Preventing and managing crew error
• Coordinating tasks inside the cockpit

Execution

• Benefits of monitoring the aircraft systems
• Reviewing and modifying countermeasures
• Decision making process in abnormal situations

Error avoidance

• Facilitating a training session
• Practice lessons using your own module

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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