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Crisis Management Center (CMC) and Family Assistance (Classroom, 3 days)

Este curso también es dado en Español.



Learn about airline accountability, credibility and reputation based on the response after an incident or accident.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: None

What you will learn

Upon completing this course you will have the skills to:

  • Develop a family assistance plan and program within your airline
  • Recruit and allocate employees to ensure a sufficiently trained staff on standby
  • Identify the equipment and ideal facilities required to best prepare an airline for crisis management

Course content

  • Family Assistance Program
  • Organisation and Internal Communication
  • Emergency Centers
  • Reservations Call Centre
  • Family Support Centre

Who should attend

This course is recommended for:

  • Managers in Emergency Response and Family Assistance Programs
  • Accident response trainers
  • Aviation risk managers
  • Airline and airport managers


Additional information

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