Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight.
Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.
Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.
- Threat and error management
- Safety defenses
- CRM integration
- How CRM influences SMS effectiveness
- IOSA Standards and Recommended Practices
- CRM implementation tools
- CRM considerations in Line Oriented Flight Training (LOFT) design
LOFT objectives and guidance
- Non-Technical Skills (NTS)
- CRM implementation plan
- CRM implementation exercise
- Group exercises
Case studies reviewing the causes of recent accidents
Download course outline and schedule
This course is recommended for all mid- to senior-level airline management working with:
- Flight and cabin crews
Safety and quality
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields.