About

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight.

Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

What you will learn

• Develop strategies to manage threats and errors and minimize their consequences
• Describe the importance of an integrated CRM program for all areas of an organization
• Explain how CRM supports a Safety Management System (SMS)
• Design effective Line Oriented Flight (LOFT) sessions
• Establish a robust CRM training program that includes theory and practice
• Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Course content

• Threat and error management
  • Safety defenses
  • Operational threats
  • Latent threats
• CRM integration
  • How CRM influences SMS effectiveness
  • IOSA Standards and Recommended Practices
• CRM implementation tools
  • CRM considerations in Line Oriented Flight Training (LOFT) design
  • LOFT objectives and guidance
• Non-Technical Skills (NTS)
  • Identifying behaviors
  • NTS tools
• CRM implementation plan
  • CRM implementation exercise

Activities

• Group exercises
• Case studies reviewing the causes of recent accidents

Download course outline and schedule

Who should attend

This course is recommended for all mid- to senior-level airline management working with:

• Flight and cabin crews
• Flight operations
• Safety and quality

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More