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Crew Resource Management (CRM) Implementation (Classroom, 3 days)


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About

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight.

Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

Next class

Dec 16 - Dec 18, 2014 - Spain, Madrid (IATA)



What you will learn

  • Develop strategies to manage threats and errors and minimize their consequences
  • Describe the importance of an integrated CRM program for all areas of an organization
  • Explain how CRM supports a Safety Management System (SMS)
  • Design effective Line Oriented Flight (LOFT) sessions
  • Establish a robust CRM training program that includes theory and practice
  • Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Course content

  • Threat and error management
    • Safety defenses
    • Operational threats
    • Latent threats
  • CRM integration
    • How CRM influences SMS effectiveness
    • IOSA Standards and Recommended Practices
  • CRM implementation tools
    • CRM considerations in Line Oriented Flight Training (LOFT) design
    • LOFT objectives and guidance
  • Non-Technical Skills (NTS)
    • Identifying behaviors
    • NTS tools
  • CRM implementation plan
    • CRM implementation exercise

Activities

  • Group exercises
  • Case studies reviewing the causes of recent accidents

Download course outline and schedule

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional info

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields.  More

Who should attend

This course is recommended for all mid- to senior-level airline management working with:

  • Flight and cabin crews
  • Flight operations
  • Safety and quality

Subject areas

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Additional information

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