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Crew Resource Management (CRM) Implementation (Classroom, 3 days)


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Did you know that in the past 5 years, 205 participants from 23 countries have taken this course with IATA?

About

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight.

Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Management and Professinal
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

May 02 - May 04, 2018 - Netherlands, Amsterdam (IATA)
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2 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Develop strategies to manage threats and errors and minimize their consequences
  • Describe the importance of an integrated CRM program for all areas of an organization
  • Explain how CRM supports a Safety Management System (SMS)
  • Design effective Line Oriented Flight (LOFT) sessions
  • Establish a robust CRM training program that includes theory and practice
  • Apply Non-Technical Skill (NTS) tools to assess attitudes and behaviors

Course content

  • Threat and error management
    • Safety defenses
    • Operational threats
    • Latent threats
  • CRM integration
    • How CRM influences SMS effectiveness
    • IOSA Standards and Recommended Practices
  • CRM implementation tools
    • CRM considerations in Line Oriented Flight Training (LOFT) design
    • LOFT objectives and guidance
  • Non-Technical Skills (NTS)
    • Identifying behaviors
    • NTS tools
  • CRM implementation plan
    • CRM implementation exercise

Download the course outline

Activities

  • Group exercises
  • Case studies reviewing the causes of recent accidents

Who should attend

This course is recommended for all mid- to senior-level airline management working with:

  • Flight and cabin crews
  • Flight operations
  • Safety and quality

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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