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Cultural Intelligence: The Basics (eLearning)

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About

Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence.

What you will learn

Upon completing this course you will have the skills to:

  • Build quick rapport with people from around the world
  • Please customers and clients from other countries
  • Negotiate and sell better across cultures
  • Manage yourself in tough cross-cultural situations

Key topics

  • Learn how cultures differ
  • Learn what people from other cultures want
  • Learn how to communicate effectively with people from other cultures
  • Learn tips to manage yourself in challenging intercultural situations

Who should attend

This course is recommended for:

  • All who work in the travel industry
  • All who work with people from other cultures
  • All who have customers or clients worldwide
  • All who want to learn vital skills for the 21st century

Additional information

By successfully completing the examination, you become a qualified holder of the IATA/CQ Global “Cultural Intelligence – The Basics” Certificate.

Subject areas

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Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.