Main IATA navigation

Cultural Intelligence: The Basics - E-Learning - English

DescriptionPrices & Registration


Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence.

What you will learn

Upon completing this course you will have the skills to:

  • Build quick rapport with people from around the world
  • Please customers and clients from other countries
  • Negotiate and sell better across cultures
  • Manage yourself in tough cross-cultural situations

Course format: This is a self-study IATA eLearning course.

  • This course requires approximately 60 minutes of study, to be completed within one year.
  • All candidates will be given 1 attempt to successfully complete the final exam.
  • To successfully pass the exam, the student must achieve a grade of 80% or higher.
  • Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.

Key topics

  • Learn how cultures differ
  • Learn what people from other cultures want
  • Learn how to communicate effectively with people from other cultures
  • Learn tips to manage yourself in challenging intercultural situations

Download full outline

Who should attend

This course is recommended for:

  • All who work in the travel industry
  • All who work with people from other cultures
  • All who have customers or clients worldwide
  • All who want to learn vital skills for the 21st century

Certificate awarded

An IATA Certificate of Completion is awarded to participants on completion of the final exam.

Additional information

About IATA eLearning Training
IATA eLearning courses deliver comprehensive instruction to busy aviation and travel industry professionals. Get the complete learning experience from your computer with interactive and learner-friendly materials, and write your exam online. More

Subject areas

Find related courses:


Our mission is to represent, lead and serve the airline industry

Additional information