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Customer Service (Classroom, 3 days)

Este curso también es dado en Español.
Ce cours est aussi dispensé en français.



Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

What you will learn

Upon completing this course you will have the skills to:

  • Handle difficult customers and situations
  • Make the most of every customer contact
  • Develop customer loyalty
  • Feel confident in any customer situation

Course content

  • Defining Good Customer Service
  • Achieving Real Excellence in Customer Service
  • Dealing with Difficult, Rude or Indifferent Customers
  • Caring for Yourself as well as your Customers
  • Handling Complaints with Empathy and Efficiency

Who should attend

This course is recommended for:

  • Customer Service managers
  • Customer Service staff
  • Account managers
  • Account management teams


Additional information

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