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Customer Service (Classroom, 3 days)


Este curso también es dado en Español.
Ce cours est aussi dispensé en français.

DescriptionPrices & Registration

About

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class


What you will learn

Upon completing this course you will have the skills to:

  • Handle difficult customers and situations
  • Make the most of every customer contact
  • Develop customer loyalty
  • Feel confident in any customer situation

Course content

  • Defining Good Customer Service
  • Achieving Real Excellence in Customer Service
  • Dealing with Difficult, Rude or Indifferent Customers
  • Caring for Yourself as well as your Customers
  • Handling Complaints with Empathy and Efficiency

Who should attend

This course is recommended for:

  • Customer Service managers
  • Customer Service staff
  • Account managers
  • Account management teams

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information