Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.
What you will learn
Upon completing this course you will have the skills to:
Handle difficult customers and situations
Make the most of every customer contact
Develop customer loyalty
Feel confident in any customer situation
Who should attend
This course is recommended for:
Customer Service managers
Customer Service staff
Account management teams
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.