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Document Control Systems (Classroom, 4 days)

DescriptionPrices & Registration
Did you know that in the past 3 years, 248 participants from 52 countries have taken this course with IATA?


Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination


  • There are no prerequisites for this course
  • Recommended level is Entry-level
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Aug 28 - Aug 31, 2018 - Singapore, Singapore (IATA)
1 additional class is scheduled. See all

What you will learn

Upon completing this course you will know how to:

  • Build a document control system that satisfies your quality management requirements
  • Follow a document throughout its life cycle, from creation to retirement
  • Establish guidelines for consistent document appearance, notation and circulation
  • Create standards to maintain the integrity of your document control system and make your documentation available for auditors

Course content

  • Document hierarchy
    • Quality manual
    • Policy & procedures
    • Work instructions
    • Records
  • Document consistency and referencing
    • Communication style
    • Numbering systems
    • Controlled document list
    • Circulation list
  • Document retention and amendment
    • EU-OPS, ICAO, ISO requirements and resources
    • Process and document ownership
    • Periodic review
  • Documentation standards
    • Defining a corporate standard
    • Document security and control
    • What documentation means to auditors
  • IOSA documentation requirements
    • Operational Management and Control Systems
    • IOSA Audit Standards
    • IOSA Documentation Review Requirements

Download the course outline


  • Practical exercises to help you build your own document control procedures

Who should attend

This course is recommended for Airline and Ground Service Provider managers working in:

  • Quality
  • Flight and ground operations
  • Maintenance
  • Safety

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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