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Document Control Systems (Classroom, 4 days)

DescriptionPrices & Registration
Did you know that in the past 3 years, 226 participants from 44 countries have taken this course with IATA?


Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

Course format


  • Recommended level is Entry-level
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Jul 31 - Aug 03, 2017 - Kenya, Nairobi (KQ-RTP)
2 additional classes are scheduled. See all

What you will learn

Upon completing this course you will know how to:

  • Build a document control system that satisfies your quality management requirements
  • Follow a document throughout its life cycle, from creation to retirement
  • Establish guidelines for consistent document appearance, notation and circulation
  • Create standards to maintain the integrity of your document control system and make your documentation available for auditors

Course content

Document hierarchy

  • Quality manual
  • Policy & procedures
  • Work instructions
  • Records

Document consistency and referencing

  • Communication style
  • Numbering systems
  • Controlled document list
  • Circulation list

Document retention and amendment

  • EU-OPS, ICAO, ISO requirements and resources
  • Process and document ownership
  • Periodic review

Documentation standards

  • Defining a corporate standard
  • Document security and control
  • What documentation means to auditors

IOSA documentation requirements

  • Operational Management and Control Systems
  • IOSA Audit Standards
  • IOSA Documentation Review Requirements


  • This course uses a series of practical exercises to help you build your own document control procedures.
  • A final examination is given at the end of the course.

Download full outline (pdf)

Who should attend

This course is recommended for Airline and Ground Service Provider managers working in:

  • Quality
  • Flight and ground operations
  • Maintenance
  • Safety

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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