This orientation program course has been developed to provide all airlines with a basic understanding of a Quality Assurance program and to explain how IOSA will assess the implementation of ISARPS that relate to quality assurance.

At the end of this course, you should have a good working knowledge of:

• Organization of a Quality Assurance Program
• Audit Planning and Preparation
• Audit Conduct
• Accepting Corrective Action Plans
• Audit Closure and Auditing External Service Providers

• Airlines
• Auditors
• Government Agencies

The session “Quality Assurance and IOSA” is an important session that will cover the intent of the ISARPS and how to effectively assess implementation.