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Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

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Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Available as: Classroom & In-Company workshop
Duration: 3 days (24 hours)
Recommended level: Entry-level and Professional
Prerequisites: Basic knowledge of ground operations

Next class

Mar 27 - Mar 29, 2017 - Hong Kong SAR, Hong Kong (JAA-RTP)
1 additional class is scheduled. See all

What you will learn

  • Improve service offering through new services and business ideas
  • Make better decisions about outsourcing services, leasing of equipment and front line staff management
  • Analyze the operational and management requirements specific to business aviation for efficient operations
  • Identify the differences between standard ground services and FBO activities
  • Analyze the economic role of business aviation in the air transport industry

Course content


  • The FBO business concept
  • FBO and common use facilities
  • In-house or outsourcing?


  • Airport and ground operations
  • Private aircraft characteristics
  • GSE equipment characteristics
  • Standard services during turnaround
  • Special services and catering

Commercial and marketing

  • Marketing of FBO services
  • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
  • Standard charge notes and the issue of damage liability
  • Customer service concept in business aviation

Download full outline (pdf)


  • Final examination

Who should attend

  • Ground Service Providers
  • Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Subject areas

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