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Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)


DescriptionPrices & Registration
Did you know that in the past 5 years, 80 participants from 22 countries have taken this course with IATA?

About

Learn the special ground service requirements for business aviation aircraft handling.

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination

Prerequisites

  • Participants should have basic knowledge of ground operations
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Jan 10 - Jan 12, 2018 - Singapore, Singapore (IATA)
Register
3 additional classes are scheduled. See all

What you will learn

On completion of this course you will be able to:

  • Improve service offering through new services and business ideas
  • Make better decisions about outsourcing services, leasing of equipment and front line staff management
  • Analyze the operational and management requirements specific to business aviation for efficient operations
  • Identify the differences between standard ground services and FBO activities
  • Analyze the economic role of business aviation in the air transport industry

Course content

  • Business
    • The FBO business concept
    • FBO and common use facilities
    • In-house or outsourcing?
  • Operations
    • Airport and ground operations
    • Private aircraft characteristics
    • GSE equipment characteristics
    • Standard services during turnaround
    • Special services and catering
  • Commercial and marketing
    • Marketing of FBO services
    • The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
    • Standard charge notes and the issue of damage liability
    • Customer service concept in business aviation

Download the course outline

Who should attend

This course is recommended for:

  • Ground Service Providers
  • Station Managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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