Learn the special ground service requirements for business aviation aircraft handling.
The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.
Available as: Classroom & In-Company workshop
Duration: 3 days (24 hours)
Recommended level: Entry-level and Professional
Prerequisites: Basic knowledge of ground operations
The FBO business concept
FBO and common use facilities
In-house or outsourcing?
Airport and ground operations
Private aircraft characteristics
GSE equipment characteristics
Standard services during turnaround
Special services and catering
Commercial and marketing
Marketing of FBO services
The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation
Standard charge notes and the issue of damage liability
Customer service concept in business aviation
Download full outline (pdf)
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.