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Food and Beverage Manager

DescriptionPrices & RegistrationExam Schedule

About

A Food and Beverage Manager is responsible for a team of food and beverage servers and for the efficient operation of a dining facility. Effective food and beverage managers offer guests the ultimate wining and dining experience.

    Course format: This distance learning course is available in printed textbook format.

    • An average of 240 hours of study is required for this course.
    • An IATA Certificate is awarded upon successful completion of the final examination.
    • The enrollment period is six months
    • An online course examination must be taken before the enrollment period expires.
    • Only one exam attempt is available for this course.

    What you will learn

    Upon completing this course you will be able to:

    • Motivate and inspire a team
    • Manage efficient operations in various areas of a food establishment
    • Direct, plan and control all aspects of food and beverage services
    • Deliver excellent sales and customer service skills
    • Control budgets and forecast financial figures
    • Manage cash and inventory
    • Develop or adopt new products and services to attract and retain more customers
    • Apply local legislations and regulations that govern quality and safety

    Key topics

    • Leadership
    • Administration
    • Marketing
    • Operations
    • Human Resources Management
    • Legislation

    Download full outline

    • The course modules are presented in four workbooks focused on different management themes.
    • Each module is presented in the context of managing a food and beverage operation: Marketing and Operations; Administration; Leadership and Legislation; and Human Resource Management

    Who should attend

    This course is recommended for:

    • Restaurant/dining room servers and managers
    • Hotel, resort and convention center managers
    • Catering managers
    • Banquet servers and managers

    Certificate awarded

    An IATA Certificate is awarded to participants successfully passing the final exam.

    Additional information

    Exam information

    • Exam Delivery Method: Non supervised online based exam. Exam can be taken any time at your convenience.
    • Exam Format: Multiple Choice questions
    • Number of questions: 60
    • Time Allowance: 3 hours
    • Passing Grade: 36 correct answers
    • Distinction Grade: 51 correct answers
    • Course edition applicable for the Exam: Please refer to this page

    Further training
    Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

    Subject areas

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