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Food and Beverage Server

Ce cours est aussi dispensé en français.

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A professional Food and Beverage Server uses interpersonal skills, product knowledge, and sales techniques to meet and exceed guests’ expectations. This course will help you deliver superior dining experiences in challengingly fast-paced environments and anticipate customer needs.

What you will learn

Upon completing this course you will have the skills to:

  • Provide insightful menu suggestions
  • Perform specialized serving techniques
  • Communicate effectively with a diverse range of guests
  • Display the art of table service
  • Apply effective sales techniques
  • Satisfy difficult customers

Key topics

With the Food and Beverage Server Course, you will study the following modules:

  • Tourism Awareness
  • Professionalism
  • Interpersonal Skills
  • Food & Beverage Product Knowledge
  • Tools & Equipment
  • Providing Service
  • Beverage Preparation & Service
  • Processing Payments
  • Responsible Alcohol Service
  • Sanitation and Safety
  • Legislation

This practical course supplies a course workbook which serves as your textbook study to prepare for examination. The course study is designed around carefully designed occupational standards by the food and beverage sector. You will choose among six examination sessions to write in and two exam attempts are permitted. An average of 40 hours of study is required for this course.

Who should attend

  • Restaurant servers
  • Banquet reception servers
  • Bartenders
  • Kitchen helpers
  • Flight attendants
  • Dining room reception hosts

This course is a step toward earning an IATA Diploma in:

Additional information

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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