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Front Desk Agent

Ce cours est aussi dispensé en français.

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As a hotel guest’s initial point of contact, the Front Desk Agent creates a positive first impression and sets guest expectations.

What you will learn

Upon completing this course you will have the skills to:

  • Sell the hotel property's features and the attractions surrounding it
  • Skillfully answer questions and make helpful recommendations
  • Create a positive first impression and win a guest’s loyalty
  • Handle all front desk operations

Who should attend

  • Front Desk Agents
  • Accommodation reservation and sales agents
  • Guest services attendant

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