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Front Desk Agent

Ce cours est aussi dispensé en français.

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As a hotel guest’s initial point of contact, the Front Desk Agent creates a positive first impression and sets guest expectations.

What you will learn

Upon completing this course you will have the skills to:

  • Sell the hotel property's features and the attractions surrounding it
  • Skillfully answer questions and make helpful recommendations
  • Create a positive first impression and win a guest’s loyalty
  • Handle all front desk operations

Key topics

With the Front Desk Agent Course, you will study the following modules:

  • Interpersonal Skills
  • Guest Services
  • Reservations & Sales
  • Arrivals & Departures
  • Departmental Operations
  • Safety & Security

Who should attend

  • Front Desk Agents
  • Accommodation reservation and sales agents
  • Guest services attendant

This course is a step toward earning an IATA Diploma in:

Additional information

This practical course supplies a course workbook which serves as your textbook study to prepare for examination. The course study is designed around carefully designed occupational standards by the hospitality hotel sector. You will choose among six examination sessions to write in and two exam attempts are permitted. An average of 40 hours of study is required for this course.

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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