Skip to main content

Test Home
You & IATA


You are here: Home » Training » Search Courses

Front Desk Agent

Ce cours est aussi dispensé en français.

DescriptionContent OverviewPrices & RegistrationExam Schedule

As a hotel guest’s initial point of contact, the Front Desk Agent creates a positive first impression and sets guest expectations.

What you will learn

Upon completing this course you will have the skills to:

  • Sell the hotel property's features and the attractions surrounding it
  • Skillfully answer questions and make helpful recommendations
  • Create a positive first impression and win a guest’s loyalty
  • Handle all front desk operations

Who should attend

  • Front Desk Agents
  • Accommodation reservation and sales agents
  • Guest services attendant

Follow us on
Read more in Arabic , English , French , Mandarin or Spanish.


Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.