Skip to main content

Test Home
You & IATA

Search

You are here: Home » Training » Search Courses

Front Desk Agent

Ce cours est aussi dispensé en français.

DescriptionPrices & RegistrationExam Schedule

About

As a hotel guest’s initial point of contact, the Front Desk Agent creates a positive first impression and sets guest expectations.

Key topics

With the Front Desk Agent Course, you will study the following modules:

  • Interpersonal Skills
  • Guest Services
  • Reservations & Sales
  • Arrivals & Departures
  • Departmental Operations
  • Safety & Security

This course is a step towards earning an IATA Diploma in:

What you will learn

Upon completing this course you will have the skills to:

  • Sell the hotel property's features and the attractions surrounding it
  • Skillfully answer questions and make helpful recommendations
  • Create a positive first impression and win a guest’s loyalty
  • Handle all front desk operations

Who should attend

  • Front Desk Agents
  • Accommodation reservation and sales agents
  • Guest services attendant

Additional information

This practical course supplies a course workbook which serves as your textbook study to prepare for examination. The course study is designed around carefully designed occupational standards by the hospitality hotel sector. You will choose among six examination sessions to write in and two exam attempts are permitted. An average of 40 hours of study is required for this course.

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Subject areas

Find related courses:
Follow us on
Read more in Arabic , English , French , Mandarin or Spanish.

ADVERTISEMENT




Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.