Control and supervise an airline station in a self-handled or outsourced environment.
This training program combines IATA's trusted Travel and Tourism Consultant course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Course format: This is a distance-learning program requiring 70 hours of self-study for the IATA course plus additional time for the HMM modules.
Upon completing this course you will have the skills to:
- Control and supervise an airline station in a self-handled or outsourced environment
- Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
- Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
- Implement a Safety and Security Station Management System according to industry standards and recommended practices
- Motivate staff and effectively monitor their performance
- Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
- The importance of Operational and Occupational Health and Safety training
- Managing risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards in the IATA Airport Handling Manual (AHM)
- The latest trends in passenger/baggage handling and catering
This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.
HMM offers the following on-demand features to help you achieve more on the job:
- Concise lessons and tools for fast and effective learning
Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders
HMM module content
This course is recommended for:
- Airlines, ground handling and other service providers
- Airport authorities
- Ground operations professionals at a supervisory level
You will receive an IATA certificate upon successful completion of the IATA exam.
An HMM certificate of completion is awarded for each module, provided you obtain a passing grade of 70% and have viewed 70% of the course content. You may track your progress within the HMM platform.
Upon successful completion of the 10 required HMM modules and the IATA Ground Operations Management course, contact us to claim your IATA Leadership and Management Diploma.
This course is a step towards earning an IATA Diploma in:
The IATA Airport Handling Manual in USB Key (including the AHM toolbox) and the Ground Operations Manual*.
* Find out more about the
Airport Handling Manual
The AHM represents a value of $699 included in the price of this course!
NOTE: The fees include the Aviation Distance Learning course and acces to the HMM modules.