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Internal Audit for Ground Services (Classroom, 4 days)

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Support your Quality Management System with a successful Internal Audit program.

Learn how to perform an audit of station or cargo operations, and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Entry-level and Professional
Prerequisites: None

Next class

There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company.

What you will learn

Upon completing this course you will be able to:

  • Understand the regulatory requirements of a Quality Management System specific to internal audits
  • Acquire tools to plan and conduct a successful internal audit
  • Measure an organization’s degree of compliance using objective evidence
  • Present assessments in a clear and concise reporting format
  • Apply auditing requirements to your station and cargo operations

Course content


  • Structure of the aviation industry
  • Regulatory agencies
  • Management systems

Internal audit  background

  • What it is and why it's necessary
  • Qualities of an Auditor
  • Responsibilities and activities
  • Human factors

The Audit

  • Terminology
  • Process and program
  • Initiation and preparation
  • Audit plan and agenda
  • Document Review
  • Audit performance and evidence gathering
  • Analysis of findings
  • Audit report and follow-up

ISAGO Awareness and Audit Program

Download outline and schedule

Who should attend

This course is recommended for:

  • Quality managers
  • Safety managers
  • Station and cargo operations managers
  • All personnel wishing to become an internal auditor

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Subject areas

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Additional information

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