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Quality Management (QMS) for Ground Services (Classroom, 4 days)


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Whether you provide services to one or multiple airports, you are confronted with changing standards, resources and working conditions that can compromise the quality of your services. This course shows you quality practices you can immediately apply in your station and cargo operations to deliver safe and consistent service no matter what the circumstances.

Through class lectures and practice scenarios, learn the components of a Quality Management System (QMS) that will help you transform your processes and promote sustainable quality throughout your organization. Discover techniques to map your processes and conform to customer requirements and corporate policies.

Course details

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: None

What you will learn

Upon completing this course you will know how to:

  • Define the major components of a QMS
  • Map processes and develop procedures based on your findings
  • Document your procedures using control methods
  • Prepare and conduct internal audits using your QMS requirements
  • Incorporate ISAGO standards into your audit procedures

Who should attend

This course is designed for all ground service staff involved in quality management, including:

  • Quality, safety managers
  • Station and cargo operations managers
  • Entry-level internal auditors

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Additional information

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