DescriptionContent OverviewPrices & Registration
Whether you provide services to one or multiple airports, you are confronted with changing standards, resources and working conditions that can compromise the quality of your services. This course shows you quality practices you can immediately apply in your station and cargo operations to deliver safe and consistent service no matter what the circumstances.
Through class lectures and practice scenarios, learn the components of a Quality Management System (QMS) that will help you transform your processes and promote sustainable quality throughout your organization. Discover techniques to map your processes and conform to customer requirements and corporate policies.
Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Upon completing this course you will know how to:
Define the major components of a QMS
Map processes and develop procedures based on your findings
Document your procedures using control methods
Prepare and conduct internal audits using your QMS requirements
Incorporate ISAGO standards into your audit procedures
This course is designed for all ground service staff involved in quality management, including:
Quality, safety managers
Station and cargo operations managers
Entry-level internal auditors