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Cost Effectiveness and Revenue Optimization in Ground Operations (Classroom, 3 days)

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Discover strategies to control costs and improve your revenue performance as an airline or service provider. Gain a focused ground operations perspective on resource optimization, subcontracting and product segmentation to make the right decisions in your operations.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional & Management
Prerequisites: None

Next class

Jun 23 - Jun 25, 2015 - Singapore (IATA)

2 additional classes are scheduled. See all

What you will learn

  • Identify the key cost elements in your ground handling activities
  • Make an informed decision about insourcing and outsourcing services
  • Establish a baseline for measuring service levels and maintaining consistency
  • Find and select the right equipment and IT systems to increase productivity
  • Understand the “legacy” and “budget” carrier pricing models and fee structures
  • Provide optimal customer service and meet stakeholder expectations

Course content

  • Cost Analysis
    • Manpower
    • Buying and leasing ground support equipment (GSE)
    • Commissions and royalties
    • Overheads
  • Outsourcing and insourcing
    • Key decision drivers
    • Contract duration and Service Level Agreements (SLAs)
  • Manpower and GSE planning
    • Legislation issues
    • lT solutions and new technology
    • Not buying more than you need
    • Communications solutions
    • Multitasking best practices
    • "Smart" handling
  • Revenue Optimization
    • Baggage handling
    • Handling passengers with reduced mobility (PRM)
    • Business jet handling
    • Airline ticketing and local support
    • Pricing models and strategies

Download full outline (pdf)

Who should attend

  • Airline management involved in airport operations or finance
  • Ground service provider management

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information

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