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Human Factors in Ground Operations (Classroom, 3 days)


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About

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

Next class

Feb 03 - Feb 05, 2015 - Singapore (IATA)


2 additional classes are scheduled. See all

What you will learn

  • Know the human factors that can impact your ground operations
  • Evaluate the situation at your station and recommend solutions for reducing human error
  • Cooperate with your teams to address potential threats in your operations 
  • Manage processes to control human factors in your operations
  • Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

  • Introduction to the human factors concept
  • The influence of human factors in aviation
  • Comparing human error and technical fault incidents
  • How human factors can improve safety
  • Examples of human error and technical fault incidents (exercise)
  • Analysis of initiating and modulating factors
  • Analysis of the “Top-12” human factor issues in ground operations
  • Responsibilities for monitoring, reporting, training and auditing
  • Communication, responsibilities and Standard Operating Procedures (SOP)

Download full outline (pdf)

Who should attend

  • Airport managers and coordinators
  • Station managers
  • Airport authority operation managers
  • Ground service provider staff
  • Regulator staff

Prerequisites: None

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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Additional information

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