Did you know that in the past 5 years, 239 participants from 49 countries have taken this course with IATA?
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.
- This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an examination
- There are no prerequisites for this course
- Recommended level is Intermediate and Management
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.
What you will learn
On completion of this course you will be able to:
Know the human factors that can impact your ground operations
Evaluate the situation at your station and recommend solutions for reducing human error
Cooperate with your teams to address potential threats in your operations
Manage processes to control human factors in your operations
Communicate the importance of human factors initiatives to your colleagues and stakeholders
Introduction to the human factors concept
The influence of human factors in aviation
Comparing human error and technical fault incidents
How human factors can improve safety
Examples of human error and technical fault incidents (exercise)
Analysis of initiating and modulating factors
Analysis of the “Top-12” human factor issues in ground operations
Responsibilities for monitoring, reporting, training and auditing
Communication, responsibilities and Standard Operating Procedures (SOP)
Who should attend
This course is recommended for:
- Airport managers and coordinators
Airport authority operation managers
Ground service provider staff
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.