Guidelines to prepare your team for mobilization and action in an emergency situation.

Preparation is key as ground service providers are increasingly required to assist or represent customer airlines in emergency situations. This course shows you how to implement an emergency response plan and get your team ready to react in the event of an incident or accident.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional & Management
Prerequisites: None

Download full outline (pdf)

Take this course to be able to:

• Understand the basics of planning, developing, and executing an Emergency Response Plan (ERP) in your company
• Identify and mitigate potential issues in your response to aircraft incidents or accidents
• Receive tools to maintain your ERP
• Use correct communication techniques in an emergency situation
• Comply with relevant laws, regulations and guidelines

• Emergency plan coordinators 
• Humanitarian response specialists
• Corporate and operational safety managers from ground service providers and airlines
• Postholders (safety, ground operations and others)

ERP development guidelines for GSPs

• Action list
• Emergency response organization
• Promoting implementation within the company
• Forms of support to include in your ERP
• ISAGO standards for ERP
• Prioritizing emergency response tasks following an incident or accident

Importance of having an ERP in your company

• Liaising with the customer airline(s)
• IATA Standard Ground Handling Agreement (SGHA) and types of services offered to the customer airline

Emergency Response Plan maintenance

• Reviewing the sequence of plan implementation
• Planning training exercises

Activities

• Daily exercises are provided to help you apply course lessons to your company's operations
• Final exam

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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