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ISAGO for Auditors (Classroom, 4 days)

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The IATA Safety Audit for Ground Operations (ISAGO) program is based on standards developed by and for the industry to improve safety and reduce ground accidents and injuries.

A requirement for all IATA member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: Participants should be qualified airline quality auditors and have recommendation from their employer

Next class

What you will learn

Upon completing this course you will be able to:

  • Conduct an ISAGO station audit using the latest standards and requirements for load control, passenger handling, baggage handling, aircraft handling and loading, aircraft ground movement, cargo and mail handling
  • Reference the latest ISAGO manuals: GOPM, IRM, GOSM and Q5
  • Follow audit procedures as required by the ISAGO program
  • Use the electronic audit system, Q5, for on-site audits

Course content

Latest edition ISAGO manuals: primary and secondary requirements

  • Load control
  • Passenger handling
  • Baggage handling
  • Aircraft handling and loading
  • Aircraft ground movement
  • Cargo and mail handling

ISAGO audit techniques

  • Standards and recommended practices
  • Documented and implemented
  • Factual evidence
  • Findings and observations
  • Conformity assessments
  • Documentary references
  • Outsourced functions

Q5 electronic audit system

  • How to perform common procedures
  • Documenting an on-site audit
  • Generating reports

Download full outline and schedule

Who should attend

This course is recommended for:

  • ISAGO airline pool member auditors
  • Airline auditors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More


Additional information

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