Main IATA navigation

ISAGO for Auditors (Classroom, 4 days)

DescriptionPrices & Registration
Did you know that in the past 3 years, 235 participants from 34 countries have taken this course with IATA?


The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

Course format

  • This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training.
  • This course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.


  • Participants should be qualified and experienced ground operations quality auditors
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Please note: To become a member of the ISAGO CoPA, you need to meet the prerequisites in GOPM Section 5, and have successfully completed the CoPA pre-screening and computer-based training (CBT) discipline specific training in at least two ISAGO discplines.

Next class

Jun 19 - Jun 22, 2017 - Canada, Montreal (IATA)
3 additional classes are scheduled. See all

What you will learn

Upon completion of this course you will be able to:

  • Describe the ISAGO program
  • Explain the roles and responsibilities of an ISAGO Auditor
  • Apply the new ISAGO audit objectives and methodology
  • Recognize the new ISAGO audit procedures
  • Use electronic audit applications

Course content

  • Auditor qualification - Charter of Professional Auditors (CoPA)
  • Ethics code for ISAGO auditors
  • ISAGO audit preparation, on-site audit process, and follow-up
  • Audit objective and planning (pre/on-site and post)
  • Outsourced and subcontracted activities
  • ISAGO auditing methodology and techniques (including practical exercises)
  • Interlinked Ground Operations Standards and Recommended Practices (GOSARPs)
  • Electronic audit system for auditors

Download the course outline


  • Practical exercises
  • Audit case study

Who should attend

This course is recommended for:

  • Ground operations auditors:
    • Airline
    • Ground service providers
    • Airport
    • Regulator

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Need Help?

Contact us

Our mission is to represent, lead and serve the airline industry

Additional information