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ISAGO for Ground Service Providers (Classroom, 3 days)



Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.

Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization. Learn the IATA Safety Audit for Ground Operations (ISAGO), including standards, practices, and audit methods.

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have experience in the industry and have basic knowledge of audit processes.

What you will learn

Upon completing this course you will have the skills to:

  • Understand the ISAGO program
  • Apply the ISAGO Registration Process
  • Follow ISAGO standards and recommended practices
  • Conduct a gap analysis

Course content

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit
  • Electronic Audit System (EAS) Q5AIMS

Download outline and schedule

Certificate awarded

This workshop provides a Certificate of Participation.

Who should attend

This course is recommended for:

  • Ground Service Provider managers and supervisors
  • Airline ground handling operations managers
  • Safety managers
  • Quality managers


Additional information

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