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ISAGO for Ground Service Providers (Classroom)

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This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit. Review the ISAGO standards and recommended practices as per the IATA Ground Operations Standards manual.

Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

Next class

Nov 16 - Nov 18, 2015 - Switzerland, Geneva (IATA)

4 additional classes are scheduled. See all

What you will learn

Upon completion of this course you will be able to:

  • Apply the philosophy, standards, and recommended practices of ISAGO
  • Identify processes specific to the ISAGO program: registration, audit preparation and closing
  • Apply tools to prepare your operations for an audit

Course content

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • Safety Management System
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit
  • Electronic Audit System (EAS) Q5AIMS

Download full outline and schedule


  • Exercises evaluating audit findings
  • Conduct a hazard identification and risk analysis
  • Develop a gap analysis, root cause analysis and corrective action plan

Who should attend

This course is recommended for:

  • Quality staff
  • Safety officers
  • Operations staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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