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ISAGO for Ground Service Providers (Classroom, 3 days)

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Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.

Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization. 

Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

Next class

May 26 - May 28, 2015 - Turkey, Istanbul (TKAA-RTP)
2 additional classes are scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Understand the ISAGO program
  • Apply the ISAGO Registration Process
  • Follow ISAGO standards and recommended practices
  • Conduct a gap analysis

Course content

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit
  • Electronic Audit System (EAS) Q5AIMS

Download outline and schedule

Who should attend

This course is recommended for:

  • Ground Service Provider managers and supervisors
  • Airline ground handling operations managers
  • Safety managers
  • Quality managers

Prerequisites: Participants should have industry experience and basic knowledge of audit processes

Certificate awarded

This workshop provides a Certificate of Participation.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information

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