Receive the tools you need to run safe, cost-effective maintenance and engineering operations.
Analyze the effects of engineer performance on aircraft safety and evaluate what safety nets can be deployed to reduce errors. Develop your communication skills and improve coordination between maintenance crew.
Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: Participants must have basic knowledge of airline maintenance operations
- Human error
Organizational culture versus error
Maintenance Error Decision Aid (MEDA) process of event investigation
Human factors in maintenance
SHELL model: software, hardware, environment, liveware (living)
“Dirty dozen”: 12 human factors that reduce people’s ability to perform effectively and safely
Human performance and limitations
Fatigue and situation awareness
EASA AMC 145.25
Identification of norms
How to develop safety nets
Effective communication and the importance of feedback
Costs of MRM training programs
Download full outline (pdf)
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.