Skip to main content

Test Home
You & IATA

Search

You are here: Home » Training » Search Courses

Managing Across Cultures (Classroom, 3 days)


DescriptionPrices & Registration

About

Polish your skills and understand cultural awareness and communication as a service provider.

Next class


What you will learn

Upon completing this course you will have the skills to:

  • Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service & effective communication skills
  • Personal awareness using the Myers-Briggs Type Indicator (MBTI)
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Who should attend

This course is recommended for:

  • Managers
  • Front line staff

This course is a step towards earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

Subject areas

Find related courses:
ADVERTISEMENT




Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.