Polish your skills and understand cultural awareness and communication as a service provider.
What you will learn
Upon completing this course you will have the skills to:
Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
Provide guidelines on managing cultural issues in mergers and acquisitions
Who should attend
This course is recommended for:
Front line staff
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.