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Managing Across Cultures (Classroom, 3 days)


DescriptionPrices & Registration

About

Polish your skills and understand cultural awareness and communication as a service provider.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

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What you will learn

On completion of this course you will be able to:

  • Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
  • Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
  • Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
  • Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
  • Provide guidelines on managing cultural issues in mergers and acquisitions

Course content

  • Customer service & effective communication skills
  • Personal awareness using the Myers-Briggs Type Indicator (MBTI)
  • Cultural awareness, culture and coping with cultural differences
  • Customer contact techniques
  • Conflict management

Who should attend

This course is recommended for:

  • Managers
  • Front line staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information