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Managing the Travel Business

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Build management skills in accounting, negotiation, marketing, and product development through IATA.

What you will learn

Upon completing this course you will have the skills to:

  • Distinguish a manager's roles and responsibilities within travel organizations
  • Motivate and inspire your employees
  • Develop your negotiating skills
  • Assess your business and learn about special interest travel and tour production

Key topics

    • Administration and accounting
    • Strategy and management
    • Tour packages
    • Sales and Marketing
    • Social Media strategy

Who should attend

This course is recommended for:

  • Mid-level managers
  • Agency back-office personnel
  • Travel Managers


Special note for Managing the Travel Business Graduates:

For more information about the Travel and Tourism Professional (TTP) certification, please click here.

This course is a step towards earning an IATA Diploma in:

Additional information

By successfully completing the examination, you will receive the IATA Managing the Travel Business Diploma and will be entitled to add the letters "DTTM" after your name.

Recommended pre-qualifications include a minimum of two years' work experience as high as supervisory level.


  • If you purchase the eBook version of Managing the Travel Business you will receive the course textbooks in an electronic format at the e-mail address on your IATA student record. No shipping fees apply.
  • If you purchase the printed textbook version of Managing the Travel Business, you will receive a printed study kit by courier delivery.  The study kit includes a CD-ROM with the following minimum system requirements:   Windows 95, Internet Explorer 5.5, 16MB memory. You will receive the link and access codes to the Harvard ManageMentor Program by email. Shipping fees apply.


1. This course can optionally be combined with Harvard ManageMentor.

2. This course can optionally be taken as part of the Leadership & Management Training Program.

3. Customers may contact us for more information.

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