Improve your management skills in accounting, negotiation, marketing, and product development.
Upon completing this course you will have the skills to:
Understand manager's roles and responsibilities within a travel agency
Motivate your employees
Develop your negotiating skills
Arrange special interest travel and tour production
This course is recommended for:
Agency back-office personnel
This course combines printed and eBook (online) materials. A CD-ROM is included in this course study kit, requiring the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.
If you purchase the eBook (online) version of this course IATA will email a link to download the course textbooks and will ship the accompanying CD-ROMs. You will receive the link and access codes to the Harvard ManageMentor Program by email. No shipping fees apply.
If you purchase the printed version of this course, you will receive a printed study kit by courier delivery. The study kit includes the CD-ROM. You will receive the link and access codes to the Harvard ManageMentor Program by email. Shipping fees apply.
HMM modules are available in English (v11), Spanish and Mandarin (v10).
By successfully completing the examination you will be eligible for Travel and Tourism Professional (TTP) certification.