DescriptionContent OverviewPrices & Registration
Passenger assessment and exception handling techniques to save your airline from costly delays and penalties.
Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.
Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Entry-level and Professional
Prerequisites: Participants should have basic knowledge of passenger handling services
Download full outline (pdf)
Learn to identify multiple document types and their security features
Apply control and assessment techniques to your operations
Understand the drivers behind document forgery and measure its impact on operations
Measure your performance based on current industry best practices and future trends
Operations staff from airlines and ground service providers
Airline staff working at an airport
Passenger handling agents and supervisors
Airport terminal staff