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Passenger Assessment and Travel Document Checks (Classroom, 3 days)

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Passenger assessment and exception handling techniques to save your airline from costly delays and penalties.

Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers. 

Course details

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Entry-level and Professional
Prerequisites: Participants should have basic knowledge of passenger handling services

What you will learn

  • Learn to identify multiple document types and their security features
  • Apply control and assessment techniques to your operations
  • Understand the drivers behind document forgery and measure its impact on operations
  • Measure your performance based on current industry best practices and future trends

Who should attend

  • Operations staff from airlines and ground service providers
  • Airline staff working at an airport
  • Passenger handling agents and supervisors
  • Airport terminal staff


Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.