DescriptionPrices & Registration
Did you know that in the past 5 years, 58 participants from 18 countries have taken this course with IATA?
Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.
- This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
- There are no prerequisites for this course
- Recommended level is Professional
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.
What you will learn
On completion of this course you will be able to:
Apply the latest exchange/reissue and netting procedures
Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
Handle different refund requests
Determine when endorsements are necessary in an electronic ticketing environment
Re-price tickets using either historical or current fares and exchange
Changes in fares and rules/fare guarantee
Monetary ticketing entries
Voluntary rerouting (totally unused tickets and partially used tickets)
Exchange/Reissues: with ADC / No Additional Collection (ADC) / with refundable balance
Accepting MCO/MPD/EMDs for additional payment
Who should attend
This course is recommended for:
Sales and ticketing executives
Fares and ticketing instructors
Senior interline billing specialists
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.