Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.
Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional
Upon completing this course you will have the skills to:
Apply the latest exchange/reissue and netting procedures
Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
Handle different refund requests
Determine when endorsements are necessary in an electronic ticketing environment
Re-price tickets using either historical or current fares and exchange
This course is recommended for:
Sales and ticketing executives
Fares and ticketing instructors
Senior interline billing specialists
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Registered Instructors, experts in their fields.
Graduates of this course can apply for the
Harvard ManageMentor (HMM) distance learning program at a special graduate price.