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Passenger Fares and Ticketing - Basic (Classroom, 5 days)


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Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.

With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

Course details

Available as: Classroom & In-Company course
Duration: 5 days
Recommended level: Entry-level
Prerequisites: none

What you will learn

This course prepares you to:

  • Identify the parts of a journey
  • Match cities and countries with IATA Traffic Conference areas and sub-areas
  • Identify the global indicator for the routing flown
  • Quote specified routing fares and select the best fares
  • Convert and round currencies
  • Apply the IATA fare formula to price journeys
  • Interpret electronic ticket data elements
  • Collect applicable taxes, fees and charges
  • Calculate children and infants' fares
  • Interpret and apply special fare rules and conditions
  • Explain the Billing Settlement Plan process

Who should attend

This course is recommended for:

  • Airline call center, reservation and ticket agents
  • Travel agents and consolidators, wholesalers
  • Airline tariff and pricing analysts
  • Interline billing auditors

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Additional information

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