Taking on greater responsibility - management and leadership skills for cargo supervisors.

Making the transition into the role of a supervisor can be difficult without the proper training. During this course you will learn management techniques that can be put immediately into action. Study the tools used by experienced air cargo supervisors that will allow you to plan and manage your day-to-day operations and interactions successfully. Improve your technical and interpersonal skills to meet managerial challenges with confidence.

Available as: Classroom & In-Company course 
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

Download full outline (pdf)

Upon completing this course you will be able to:

• Develop your management, financial, and planning skills
• Improve your leadership qualities
• Adapt in a rapidly changing environment
• Delegate to improve employee development, time management and motivation
• Manage day-to-day operations successfully

This course is recommended for:

• Cargo operational staff with substantial cargo industry experience
• Station managers and supervisors responsible for cargo operations
• Cargo officers with air cargo experience

Air cargo overview

• Role of key players: shippers, freight forwarders, airlines, ground handlers, industry regulators, and global competitors
• The changing alliance between airlines and freight forwarders
• Competitive forces that shape the air cargo industry

Realize your leadership potential

• Building the team is the cornerstone of success
• In front today and tomorrow - leadership for life
• Getting the best from your people - the psychology of leadership excellence
• Are you a good boss or a great one?
• Safety at work - taking care of your people

Cargo management for frontline leaders

• The unintended consequences of aviation security policy on air cargo
• Cargo finance and the language of business
• Leveraging cargo technology to deliver value
• Cargo system dynamic - designed to win
• Putting service excellence to work for competitive advantage
• Quality measurements, balanced scorecard and key performance indicators

The Art of execution

• Build a shared vision of success around change initiatives
• Your role in company-wide project implementation

Leadership toolbox

• Choosing the right communication style
• Impact of nonverbal communication
• How to ask questions to get the answers you really need
• Coaching for high quality performance
• Taking delegation, performance and team development to the next level

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Registered Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More