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Quality Management System (QMS) Implementation (Classroom, 3 days)

DescriptionPrices & Registration
Did you know that in the past 5 years, 133 participants from 39 countries have taken this course with IATA?


Drawing from the experience of IATA’s instructors and experts, this course addresses the common challenges to implementing a Quality Management System in an airline. Learn how to bring the necessary discipline and control to your operations with a strategy to identify problems, assign resources, and evaluate the effectiveness of your system.

Course format


  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

Sep 11 - Sep 13, 2017 - Singapore, Singapore (IATA)
1 additional class is scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Analyze your business needs and develop an implementation plan around them
  • Identify the resource requirements to put your plan into action
  • Implement a QMS, its processes and infrastructure
  • Monitor the efficiency of your QMS and revise processes when necessary

Course content

  • Quality concept
  • Dimensions of quality
  • Aviation quality regulatory requirements
    • Accountable manager responsibilities
    • Quality manual: structure and content
  • Quality assurance program
    • Gap analysis benefits
    • Corrective action requirements
    • Practical implementation: baseline measurement, root cause analysis and action plan

Download full outline and schedule


  • Exercises
  • Final examination

Who should attend

This course is recommended for those who have completed Quality Management (QMS) for Airlines or those with experience as:

  • Airline Quality and operations managers
  • Airline Internal Auditors
  • Airline Compliance monitoring staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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