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Quality Management System (QMS) Implementation (Classroom, 3 days)


DescriptionPrices & Registration
Did you know that in the past 5 years, 177 participants from 44 countries have taken this course with IATA?

About

Drawing from the experience of IATA’s instructors and experts, this course addresses the common challenges to implementing a Quality Management System in an airline. Learn how to bring the necessary discipline and control to your operations with a strategy to identify problems, assign resources, and evaluate the effectiveness of your system.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an examination

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Management and Professional
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

Next class

There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company.


What you will learn

Upon completing this course you will be able to:

  • Analyze your business needs and develop an implementation plan around them
  • Identify the resource requirements to put your plan into action
  • Implement a QMS, its processes and infrastructure
  • Monitor the efficiency of your QMS and revise processes when necessary

Course content

  • Quality concept
  • Dimensions of quality
  • Aviation quality regulatory requirements
    • Accountable manager responsibilities
    • Quality manual: structure and content
  • Quality assurance program
    • Gap analysis benefits
    • Corrective action requirements
    • Practical implementation: baseline measurement, root cause analysis and action plan

Download the course outline

Activities

  • Exercises

Who should attend

This course is recommended for those who have completed Quality Management (QMS) for Airlines or those with experience as:

  • Airline Quality and operations managers
  • Airline Internal Auditors
  • Airline Compliance monitoring staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information