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Quality Management System (QMS) Implementation (Classroom, 3 days)



Drawing from the experience of IATA’s Instructors and experts, this course addresses the common challenges to implementing a Quality Management System. Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate the effectiveness of your system. 

Available as: Classroom & In-Company course
Duration: 3 days (24 hours)
Recommended level: Professional and Management
Prerequisites: A basic understanding of quality concepts or completion of Quality Management (QMS) for Airlines is required.

What you will learn

Upon completing this course you will know how to:

  • Analyze your business needs and develop an implementation plan around them
  • Identify the resource requirements to put your plan into action
  • Implement a QMS, its processes and infrastructure
  • Monitor the efficiency of your QMS and revise processes when necessary

Course content

QMS implementation challenges and solutions

  • Recording events
  • Assessment and investigation
  • Planning and approval
  • Implementation and effectiveness

Integrating Quality Risk Management (QRM)

  • Determining risk, severity and probability
  • Quality risk management in the product life cycle
  • Hazard identification and analysis
  • Documenting hazards
  • Adopting a risk-based approach to operations

Building a document control system

  • Maintaining clear, concise documents
  • Infrastructure and controls
  • Common challenges and solutions

Continuous improvement

  • Key models: Kaizen, Six Sigma, Deming Cycle, Total Quality Management, etc.
  • Methodology for the way forward

Download full outline (pdf)

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Who should attend

This course is recommended for:

  • Quality and operations managers
  • Flight operations, maintenance and repair managers
  • Internal Auditors


Additional information

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