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Quality Management System (QMS) Implementation (Classroom, 3 days)

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Drawing from the experience of IATA’s Instructors and experts, this course addresses the common challenges to implementing a Quality Management System. Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate the effectiveness of your system.

Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

Next class

May 27 - May 29, 2015 - Switzerland, Geneva (IATA)

1 additional class is scheduled. See all

What you will learn

Upon completing this course you will be able to:

  • Analyze your business needs and develop an implementation plan around them
  • Identify the resource requirements to put your plan into action
  • Implement a QMS, its processes and infrastructure
  • Monitor the efficiency of your QMS and revise processes when necessary

Course content

  • Quality concept
  • Dimensions of quality
  • Aviation quality regulatory requirements
    • Accountable manager responsibilities
    • Quality manual: structure and content
  • Quality assurance program: GAP analysis methodology
    • Gap analysis benefits
    • Corrective action requirements
    • Practical implementation: baseline measurement, root cause analysis and action plan

Download full outline and schedule


  • Exercises
  • Final examination

Who should attend

This course is recommended for:

  • Quality and operations managers
  • Internal Auditors
  • Flight operations, maintenance and repair managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step towards earning an IATA Diploma in:

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

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