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Reservation Sales Agent

Ce cours est aussi dispensé en français.

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A reservation sales agent is the clients’ first point of contact and represents the face of the tourism establishment. The reservation sales agent has the power to set the tone for the customer’s experience.

What you will learn

Upon completing this course you will have the skills to:

  • Satisfy client needs
  • Encourage guests or visitors to use more products/services, stay longer and return often

Key topics

With the Reservation Sales Agent Course, you will study the following modules:

  • General Knowledge
  • Professionalism
  • Client Relations
  • Office Operations
  • Selling Skills
  • Monetary Transactions

This practical course supplies a course workbook which serves as your textbook study to prepare for examination. The course study is designed around carefully designed occupational standards by the tourism and hospitality sector, as followed by the emerit training program. You will choose among six examination sessions to write in and one exam attempt is permitted. Successful candidates will earn the IATA Reservations Sales Agent Course Certificate. An average of 40 hours of study is required for this course.

Who should attend

This course is recommended for:

  • Hotel front desk agents
  • Hotel sales agents
  • Attraction customer service sales agents and hosts
  • Restaurant or Banquet Reception hosts and hostesses

This course is a step toward earning an IATA Diploma in:

Additional information

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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