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Reservation Sales Agent

Ce cours est aussi dispensé en français.

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A reservation sales agent is the clients’ first point of contact and represents the face of the tourism establishment. The reservation sales agent has the power to set the tone for the customer’s experience.

What you will learn

Upon completing this course you will have the skills to:

  • Satisfy client needs
  • Encourage guests or visitors to use more products/services, stay longer and return often

Who should attend

This course is recommended for:

  • Hotel front desk agents
  • Hotel sales agents
  • Attraction customer service sales agents and hosts
  • Restaurant or Banquet Reception hosts and hostesses

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