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Root Cause Analysis (Classroom, 5 days)


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Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs.

RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Course details

Available at IATA Training Centers or at your company
Duration: 5 days (40 hours)
Requirements: None

What you will learn

  • Describe the principles of root cause analysis
  • Explain the objectives of root cause analysis as a procedure to find and evaluate the causes of problems
  • Summarize the root cause requirements under ICAO, FAA, EASA and IATA
  • Describe the problem solving process
  • Use problem cause data collection tools
  • Apply root cause analysis tools
  • Develop efficient corrective action plans
  • Describe the IOSA/ISAGO requirements to complete corrective action records

Who should attend

Airline and ground service provider:

  • Safety and quality managers
  • Operations supervisors and personnel
  • Occurrence investigators

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Additional information

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