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Selling and Managing Airline Reservations and Travel in Galileo (SMART Galileo)

DescriptionPrices & RegistrationExam Schedule

About

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system.

Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Galileo Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry.

Course format

This self-study course is available in eTextbook format.
  • This course requires approximately 65 hours of study (40 hours online study and 25 hours textbook study), to be completed in 6 months.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

What you will learn

Upon completion of this course you will be able to:

  • Make customer-directed flight/hotel/car bookings received by telephone/email
  • Plan efficient and accurate travel itineraries
  • Price journeys by air
  • Encode and decode standard airline industry codes
  • Provide advice on travel products and options
  • Process queues and update reservations
  • Issue e-tickets

Key topics

  • World geography
  • City and airport codes
  • Currencies
  • Time zones
  • Galileo GDS
  • Reservation maintenance
  • Managing PNR data
  • Customer Service
  • Electronic ticketing

Download the course outline

Who should attend

This course is recommended for:

  • Travel agents and tour operators
  • Airline ticket agents
  • Call center and customer contact agents

Certificate awarded

An IATA e-Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Distance Learning Exams, and check the Distance Learning - Course Edition List for Exams when booking your exam.

  • Exam Delivery Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
  • Exam Format: Multiple Choice questions
  • Number of questions: 75
  • Time Allowance: 3 hours
  • Passing Grade: 70% correct answers
  • Number of exam attempts: 2

Additional information

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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