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Station / Ground Handling Management (Classroom, 5 days)

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Improve the On-Time Performance of your station.

Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

  • Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

Next class

Dec 07 - Dec 11, 2015 - Singapore (IATA)

5 additional classes are scheduled. See all

What you will learn

Upon completing this course you will have the skills to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content

  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Download full outline (pdf)

Supporting materials

Every participant receives a complimentary copy of the latest IATA Airport Handling Manual (AHM) on USB Key*.

*Please check the system requirements for the installation of AHM

Who should attend

This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

Additional information

Recommended level: Professional and Management

Prerequisites: Participants should have knowledge of airport business and operations

About IATA Classroom Training

We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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Additional information

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